Wifi connection to work laptop

[LSS1977]

I've had this issue with Sky before and with EE who I've just left to rejoin Sky. My office is a black spot for WiFi signal. I therefore asked the sales girl if coverage throughout my house is guaranteed and she said it is along with speed. I specifically asked if the new hub would reach my office and explained the issues I've had in the passed and she reassured me it would. I've connected it all up today with my new service and the signal is very poor in my office. I've ran a test on the MySky app and this confirms that it is poor. What can be done?

[TimmyBGood · Accepted solution]

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@LSS1977 wrote:
 I therefore asked the sales girl if coverage throughout my house is guaranteed and she said it is along with speed. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.