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Discussion topic: Wifi completely out but service checker says all is good ll18 area

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This message was authored by Ju94 This message was authored by: Ju94

Wifi completely out but service checker says all is good ll18 area

Once again the wifi is no longer connecting no matter what trouble shooting we follow and service checker says everything is up and running good. This is the first time nor the second or third and it's genuinely starting to rile me how often random outages happen. 

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This message was authored by Misa1990 This message was authored by: Misa1990

Re: Wifi completely out but service checker says all is good ll18 area

This just happened ed to us this evening aswell. And it's not the first time. Luckily our contract ends in April. I'll be cancelling Sky and going elsewhere

This message was authored by caesarome This message was authored by: caesarome

Re: Wifi completely out but service checker says all is good ll18 area

Posted by a Superuser, not a Sky employee. Find out more

At 1.48 and 2.12 in the morning it could overnight maintenance that is taking place so if it continues throughout the day then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is if no help give Sky a call to report it to them.

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