Wifi available, but no Internet

[webb11]

An odd one today. I've had sky broadband a couple months. Bar a couple issues, it's been fine with connectivity and speed. But today for no obvious reason, I've only got one device connected. You can see the WiFi when trying to connect from devices, but you get a,  connected with no internet available message. I've powered off and on again with the modem a few times. I've run the tests on the app and all is good there.  I can't get a connection to the TV and the modem is right beside it and wired in. I'm typing this on my mobile currently but nothing else will connect! It seems odd that something will but nothing else can. Any thoughts please? 

[GD1]

@webb11  What happens when you run this test?  No connection or slow WiFi | Sky Help | Sky.com

[webb11]

It shows as all good. But download speed of zero mbs.

[webb11]

 

[GD1]

@webb11  We'll need to wait for the image to be approved.

[webb11]

OK thanks. Speed test on my mobile is as it should be. So definitely not slow on this device. 

[webb11]

Is that image OK @GD1 ?

[GD1]

@webb11  We need the info from the Maintenance Tab, scroll down to where it says Show Statistics, click that link to get the router stats.

[webb11]

 

[webb11]

Is that one OK @GD1 ?

[GD1]

@webb11  Yes thats fine, are you on a FTTP connection (Ultrafast)? Or Superfast?  (FTTC)?

[webb11]

Yes I am in ultrafast

[jamesn123]

@webb11 

Your stats dont suggest an issue so I would try holding the reset button on the rear of the router for 30seconds 

[GD1]

@webb11  Ok thats a bit strange that you're not connecting to the internet at all.  

Edit: @jamesn123  has responded I would try that option 1st 🙂

[webb11]

I just have a connection on my mobile at the moment. Just one device.  Any clue there?