17 Jan 2022 08:11 PM
An odd one today. I've had sky broadband a couple months. Bar a couple issues, it's been fine with connectivity and speed. But today for no obvious reason, I've only got one device connected. You can see the WiFi when trying to connect from devices, but you get a, connected with no internet available message. I've powered off and on again with the modem a few times. I've run the tests on the app and all is good there. I can't get a connection to the TV and the modem is right beside it and wired in. I'm typing this on my mobile currently but nothing else will connect! It seems odd that something will but nothing else can. Any thoughts please?
17 Jan 2022 08:13 PM
Posted by a Superuser, not a Sky employee. Find out more@webb11 What happens when you run this test? No connection or slow WiFi | Sky Help | Sky.com
17 Jan 2022 08:17 PM
It shows as all good. But download speed of zero mbs.
17 Jan 2022 08:23 PM
17 Jan 2022 08:23 PM
Posted by a Superuser, not a Sky employee. Find out more@webb11 We'll need to wait for the image to be approved.
17 Jan 2022 08:25 PM
OK thanks. Speed test on my mobile is as it should be. So definitely not slow on this device.
17 Jan 2022 09:07 PM
Is that image OK @GD1 ?
17 Jan 2022 09:11 PM
Posted by a Superuser, not a Sky employee. Find out more@webb11 We need the info from the Maintenance Tab, scroll down to where it says Show Statistics, click that link to get the router stats.
17 Jan 2022 09:14 PM
17 Jan 2022 09:25 PM
Is that one OK @GD1 ?
17 Jan 2022 09:27 PM - last edited: 17 Jan 2022 09:32 PM
Posted by a Superuser, not a Sky employee. Find out more@webb11 Yes thats fine, are you on a FTTP connection (Ultrafast)? Or Superfast? (FTTC)?
17 Jan 2022 09:31 PM
Yes I am in ultrafast
17 Jan 2022 09:33 PM
Posted by a Superuser, not a Sky employee. Find out moreYour stats dont suggest an issue so I would try holding the reset button on the rear of the router for 30seconds
17 Jan 2022 09:34 PM - last edited: 17 Jan 2022 09:38 PM
Posted by a Superuser, not a Sky employee. Find out more@webb11 Ok thats a bit strange that you're not connecting to the internet at all.
Edit: @jamesn123 has responded I would try that option 1st 🙂
17 Jan 2022 09:38 PM
I just have a connection on my mobile at the moment. Just one device. Any clue there?
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