01 May 2024 02:46 PM
Had Sky FTTP hub for 2 weeks, phone been fine. Installed new Wifi Max hub and now the phone rings but neither end can hear each other. Is there a setting on the hub that needs changing? Using Dect phone set of 3.
Any help would be much appreciated 🙄
01 May 2024 04:58 PM
Posted by a Superuser, not a Sky employee. Find out more@Fran61 there are no settings you can change for the voice service on the new Wifi Max hub. I would suggest raising this with Sky as your phone should work normally so perhaps your hub is faulty.
01 May 2024 05:01 PM
@Chriseethanks for your reply.
I have raised the issue with Sky.
02 May 2024 02:31 PM
I am going round in circles here. I contacted Sky online, sent a photo of the wifi max hub and wall box, they messaged me this morning to say it was fixed. It isn't fixed so I rang them on the 0344 number they gave in a text, spent ages on the phone doing what the automated problem solver told me to do only to be cut off when it said it would put me through to a human.
How do I get hold of someone, I think I probably need either a new hub or an engineer but don't know how to get either. Can someone advise please?
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