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Discussion topic: Wifi Drops off between 10am-Midday every day

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This message was authored by richardm1984 This message was authored by: richardm1984

Wifi Drops off between 10am-Midday every day

We had an issue with our broadband around a month ago.  An engineer came and then it needed a BT OpenReach engingeer to come.  It worked ok for a week or so after but now it has reverted to a similar problem - the connection is lost to our router and we are without internet between 10.00am to midday every day.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi Drops off between 10am-Midday every day

Posted by a Superuser, not a Sky employee. Find out more

@richardm1984  Do the lights change on the router when this happens? Black or white router from Sky?

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richardm1984
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This message was authored by richardm1984 This message was authored by: richardm1984

Re: Wifi Drops off between 10am-Midday every day

It is a black Sky Q hub router. 

Power light is on/green.  

Internet light (middle) goes off.

Wireless light is on/green.

 

When run diagnostics online is says there are no issues, so unable to get to engineer stage.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi Drops off between 10am-Midday every day

Posted by a Superuser, not a Sky employee. Find out more

@richardm1984  When you run the service checker with the little house in the background showing you all your products you have with Sky this is showing historical data. Just click on broadband and it should do an updated test.

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