WiFi working but won’t connect to WhatsApp or Roblox

[Wilkbo18]

Hi, my WiFi is working and browser and emails etc all working as expected. However, my WhatsApp often won't connect and when my granddaughter tries to play Roblox on her iPad it won't work at all. Both work on mobile data and I've tried uninstalling and reinstalling the apps as well as resetting the router with no success. Any help would be much appreciated!

[daveNOS]

@Wilkbo18 Those issue may be down to the setting on your Sky shield, you can change them here https://www.sky.com/help/articles/sky-broadband-shield-using .

[Wilkbo18]

Thank you, will give this a try 🤞