WiFi working but not downloading programmes on TV or apps on phone

[SophieLouise85]

For the past week I have been unable to download programmes on my sky q box or download/update apps on my mobile phone. All checks and tests says Internet working OK and can do the basics no problem even downloading documents. I have been able to update/download apps on my phone from other WiFi so it's definitely mine with an issue.

[Tom-W19]

Hi @SophieLouise85 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147