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Discussion topic: WiFi won’t let me go on internet

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This message was authored by Peevee22 This message was authored by: Peevee22

WiFi won’t let me go on internet

Broadband isn't working on internet, have to use data 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi won’t let me go on internet

Posted by a Superuser, not a Sky employee. Find out more

@Peevee22 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by Brad14 This message was authored by: Brad14

Re: WiFi won’t let me go on internet

I have the same problem. All the diagnostics say everything is ok and I've reset everything - yet the Sky broadband works on some websites or apps and not others. There's no pattern either - working differently on different devices etc. A few people are posting the same issue and zero help from Sky ("ask the community" = their customer service)

 

 

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