Discussion topic: WiFi won’t let me go on internet
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Message posted on 21 Feb 2024 11:22 AM
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WiFi won’t let me go on internet
Broadband isn't working on internet, have to use data
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Message posted on 21 Feb 2024 01:04 PM
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Re: WiFi won’t let me go on internet
@Peevee22 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
Message posted on 21 Feb 2024 01:27 PM
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Re: WiFi won’t let me go on internet
I have the same problem. All the diagnostics say everything is ok and I've reset everything - yet the Sky broadband works on some websites or apps and not others. There's no pattern either - working differently on different devices etc. A few people are posting the same issue and zero help from Sky ("ask the community" = their customer service)
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