WiFi turning on and off and weak connection

[Becky109]

My WiFi keeps turning on and off and the connection is so weak. I currently cannot download anything or watch apps such  as Netflix. Even when my WiFi is connected and on,  the signal is so bad that even sitting next to the router doesn't give a better speed. Please help as I pay a lot of money each month for my services 

[Greenfingers001]

Hi there @Becky109 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147