WiFi test sayings there is a fault on my wife ant to message you.

[JTH333]

Done WiFi test and it's say fault and to contact you by messager 

[Sofia18]

My internet is also down. 

[Highlinder]

@JTH333  & @Sofia18  Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.