WiFi so bad I HAVE to use 4G!

[Mrs_H]

I really am sick of the Sky WiFi. Broadband connection says it's good, speed is good. We have Sky Q, mini boxes, and 3 internet boosters around the house and STILL the WiFi connection on my phone is so slow, I have to switch to 4G constantly to get it to work. I've used an extra 24GB this month alone from my roll bank - not that there's much left in it now, and have 10GB per month as standard. My data refreshes in 10 days!

This is a joke. What exactly can be done about it?

[Chrisee]

@Mrs_H you should be able to connect but part of your issue could be too many boosters the maximum number of nodes. A Sky Q mesh network should have is 8 counting the hub, main Q box, Q minis and Sky boosters each as one. Where you exceed thst number the network will become unstable.

More Wifi is often worse wifi so start by powering down the boosters. Then reconnect them one by one remembering to place them half way between the hub and the area you need the signal. Each Q box acts as a wifi hot spot so you wont need a booster close to one of those. However do not exceed 8 nodes in total. See if thst helps.

[Mrs_H]

Thanks for the advice. Tried that, it still doesn't make the connection any quicker and I've ended up having to use an extra 2gb data from my piggy bank since this message. 

[Chrisee]

@Mrs_H if you are expecting Sky to compensate you for 4g data use you will be disapointed. Wifi issues can be complicated to solve as there are multiple potential causes including the lay out and type of construction of your home, where the hub is positioned and the level of interference from your neighbour's networks and your own electrical kit to name a few. 

[Shaun_H]

I have the exact same issue, but with no internet boosters.  When using my phone connected to the WiFi it's rubbish, but as soon as switch to 4g it's great.  Issue is it's eating all the data.  Did you get to the bottom of the issue in the end?