WiFi slow and not working at times

[NatK49]

I have to keep reloading my webpage for it to refresh the connection to load.

it keeps freezing on multiple devices.

The internet is slow when it does work.

I have to hotspot my mobile data to actually complete work courses which is unacceptable when I am paying for WIFI.

I have completed the Connection TEST but it said there is a good connection but the loading wheel of doom does not support that.

[GD1]

@NatK49   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

You pay for broadband to your home not wifi, wifi is your internal home network.

[clare63]

Mine is not working at all, tried everything but still nothing,  Saying good connection in my area but obviously not, trying to contact sky direct is very bad!!  I am paying for a service which is not working.