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Discussion topic: WiFi signal not good in boys bedroom

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This message was authored by kelly22home This message was authored by: kelly22home

WiFi signal not good in boys bedroom

My son is having nothing but issues playing on his games console and says that the WiFi signal is terrible in his room. Is there any chance of having a booster sent out and put in there please? 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi signal not good in boys bedroom

Posted by a Superuser, not a Sky employee. Find out more

@kelly22home  Do you have broadband boost or broadband max as part of your broadband subscription?

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kelly22home
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This message was authored by kelly22home This message was authored by: kelly22home

Re: WiFi signal not good in boys bedroom

I have neither of those 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi signal not good in boys bedroom

Posted by a Superuser, not a Sky employee. Find out more

@kelly22home 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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