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Discussion topic: WiFi poor and intermittent upstairs and away from the router. ring doorbell cameras not working

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This message was authored by NikkieG This message was authored by: NikkieG

WiFi poor and intermittent upstairs and away from the router. ring doorbell cameras not working

Broadband is good in the room where the router is, however, WiFi intermittent everywhere else, Ring doorbell cameras not working at the other side of the house. 
the 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi poor and intermittent upstairs and away from the router. ring doorbell cameras not working

Posted by a Superuser, not a Sky employee. Find out more

@NikkieG wrote:

Broadband is good in the room where the router is, however, WiFi intermittent everywhere else, 


Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi poor and intermittent upstairs and away from the router. ring doorbell cameras not working

Posted by a Superuser, not a Sky employee. Find out more

@NikkieG wrote:

 Ring doorbell cameras not working at the other side of the house.  


With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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