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Discussion topic: WiFi not working on phone

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This message was authored by: Al3x-

WiFi not working on phone

Broadband working all lights green but not working on my mobile at all including apps and having to switch back to mobile data to load anything. This has been happening for months. I have used all my data and had to buy more for 3 months. Can't get hold of a human it's ridiculous 

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This message was authored by: TimmyBGood

Re: WiFi not working on phone

Posted by a Superuser, not a Sky employee. Find out more

@Al3x- 

 

Is the WiFi broadcast by the Hub usable by other devices?  

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Al3x-

Re: WiFi not working on phone

Hi, it is working on my

laptop, and TV and all over devices just not my mobile. Thank you for your reply! 

This message was authored by: TimmyBGood

Re: WiFi not working on phone

Posted by a Superuser, not a Sky employee. Find out more

@Al3x- 

 

OK: does the mobile work on WiFi (not cellular data) elsewhere?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Al3x-

Re: WiFi not working on phone

Yes it does, my boyfriend has the same issue with our home internet. 

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This message was authored by: Al3x-

Re: WiFi not working on phone

Does any one know how I can get hold of sky? It's virtually impossible I have been having issues with my broadband on my mobile for months, they have put the price up and it's not even working. I have also had to pay for more data. 

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