WiFi not working on phone

[Al3x-]

Broadband working all lights green but not working on my mobile at all including apps and having to switch back to mobile data to load anything. This has been happening for months. I have used all my data and had to buy more for 3 months. Can't get hold of a human it's ridiculous 

[TimmyBGood]

@Al3x- 

Is the WiFi broadcast by the Hub usable by other devices?  

[Al3x-]

Hi, it is working on my

laptop, and TV and all over devices just not my mobile. Thank you for your reply! 

[TimmyBGood]

@Al3x- 

OK: does the mobile work on WiFi (not cellular data) elsewhere?

[Al3x-]

Yes it does, my boyfriend has the same issue with our home internet. 

[Al3x-]

Does any one know how I can get hold of sky? It's virtually impossible I have been having issues with my broadband on my mobile for months, they have put the price up and it's not even working. I have also had to pay for more data.