WiFi not working in most of our rooms

[Lubnag]

We have been struggling with the WiFi issue for a while. We were being cheated by selling this WiFi last year saying it will give better connectivity in our 2 bed house. I don't get proper WiFi in any of our rooms. 

[TimmyBGood]

@Lubnag 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Lubnag]

Thank you for your reply. There is too many things written in your message. To simplify do I need to call technical support team to get this sorted as we are having a lot of issues and my daughter is preparing for exam and she is finding difficulty. Thank you