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Discussion topic: WiFi not showing on devices!

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This message was authored by: Emily999

WiFi not showing on devices!

sky broadband not showing! 

hopefully someone can help- we are in a new build property and got sky wifi. The property came with openreach box installed and broadband box was delivered out to the property. We were given a remote activation date of 18/7/24- which went ahead as planned- the open reach box is showing as connected, the sky box has the white light and when checking our connection on the app it says we have WiFi however no device can find the broadband to connect to it! 
we have tried everything we can think of but no luck- anyone encountered this before? 

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This message was authored by: jamesn123

Re: WiFi not showing on devices!

Posted by a Superuser, not a Sky employee. Find out more

@Emily999 

To me that sounds like a router fault. I would see if Sky will send a replacement

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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