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Discussion topic: WiFi not connecting in all rooms

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This message was authored by hgw1 This message was authored by: hgw1

WiFi not connecting in all rooms

I had fibre installed in my house last week having moved from cable. The advice from the openreach engineer was to have the connection come into the back of the house where my router now lives. This is not ideal as the rooms at the front of the house cannot connect to the wifi or drop out. Is there a way to get boosters?


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: WiFi not connecting in all rooms

Posted by a Superuser, not a Sky employee. Find out more

@hgw1 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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