WiFi not connecting after activation

[Dragons45]

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@CJ94 wrote:

so I've just received a text saying they've sent the wrong router, that should explain it... lol 

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Hi CJ94 who did you report the faulty hub to and how. I am finding it difficult tp find the details to report mine to.

[CJ94]

Hiya, 

I don't really know as I never got through to a person, I booked an engineer visit then later on that day, the text came, so not sure how they came to that conclusion lol! 

[Dragons45]

Just an update. I telephoned Sky yesterday who diagnosed an openreach problem. Sky have arranged an engineer visit next week.. My old BT router is working with the Sky broadband..

I will update again after the engineer visit