WiFi name on router is different to what’s showing up on devices so can’t connect

[Nick1210]

WiFi name on router is different to what’s showing up on devices so can’t connect any devices.

Wired connections are working. 
in the my sky app it's showing the WiFi hub as being off

[Tom-W19]

Hi @Nick1210 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147