WiFi much lower speed than 35mbps

[Kookiekit]

I have been a sky customer for around 10 years, and we moved house around 3 weeks ago, got the WiFi moved to our new place on the 13th of September.

The engineer said that our speed wasn't going to be great, because the box was in the village (we live just outside the village, a 5 minutes walk), but we don't have fibre, and the copper wire for our internet is, for some reason, rerouted to us and it's 1km long!

 I'm paying for 35mbps and only getting 16.4 atm, but it can drop to 7, even when we are alone in the house and 1 Xbox is on!

How does the speed guarantee work when it comes to this type of problem, or does it just apply to fibre, because I'm not exactly happy paying £35 a month for that sort of speed tbh, but I dont want to leave sky, as they've been a good provider so far...

My admin stats are below. Any help with uld be appreciated. Thank you

Connection Speed 16460 kbps 1243 kbps Line Attenuation D1(29.3 dB) , D2(90.3 dB) , D3(90.3 dB) U0(12.6 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 1.7 dB

[Highlinder]

@KookiekitCould you please post the full stats would help us even more.

[Kookiekit]

Oops. Sorry!

Router Statistics

System Up Time: 360:09:28

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER 22423130 34982167 0 29758 28684 130:09:09

LAN Down 0 0 0 0 0 00:00:00

WLAN (2.4 GHz) Up 16504530 8216730 0 649420 46063 360:07:51

WLAN (5 GHz) Up 36878283 24361040 0 0 0 360:07:51

Broadband Link Downstream Upstream

Connection Speed 16460 kbps 1243 kbps

Line Attenuation D1(29.3 dB) , D2(90.3 dB) , D3(90.3 dB) U0(12.6 dB) , U1(0.0 dB) , U2(0.0 dB)

Noise Margin 1.7 dB

here you go... 🙈

[Highlinder]

@Kookiekit  You are getting 17mb/s. Could you fill out the form below and post a screenshot hiding the information in the top-left corner. This will show us the speed that you are supposed to get from the cabinet you are connected to.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

[Kookiekit]

It's telling me the link isn't working 

[Highlinder]

@KookiekitAre you in the UK or Ireland?

[TimmyBGood]

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@Kookiekit wrote:

and the copper wire for our internet is, for some reason, rerouted to us and it's 1km long!

 I'm paying for 35mbps and only getting 16.4 atm, but it can drop to 7, even when we are alone in the house and 1 Xbox is on!

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Slight correction: you're paying for 'up to' 35Mbs (it's actually a rebadged 40/10 wholesale service).  Unfortunately the speed vs distance curve for FTTC is extremely predictable and, as below, even over 'perfect' error-free copper a kilometre of phone cable simply cannot deliver more than 28Mbs (and very little UK copper is actually perfect).