WiFi looks fine in app but poor service

[Emma+bbb]

We have checked our WiFi on MySky and all fine, all tests passed but in reality service is awful - phones keep dropping off WiFi or show they are on WiFi but no service; iPads can't connect, laptop loses WiFi mid teams calls

does anyone have any suggestions other than rebooting which we have done?

thank you!

[borris]

We have had the same problem since last week. Has that been similar for you?

[Emma+bbb]

It's been quite bad the last 1-2 weeks 

[borris]

Same for us.

[JoeDerz]

Same here. Any resolution for anyone? 

[Daisy-ring]

I have this too. Just been away and apps work fine on other services . Only just moved to Sky and it's really frustrating 

[Daisy-ring]

Below is the answer I had on another thread and so far it's worked for me.🤞

Check your Broadband Shield settings in the MySky app or using a web browser. Change to 18 if it is set to anything else

Tip: It was easier to find  the broadband shield by signing in on my laptop rather via the app on my phone

[Emma+bbb]

Thank you, sorry how do you change this under broadband shield? They don't seem related, I know I'm missing something 

[Emma+bbb]

I found this, unfortunately we have children so can't set this to 18.

[Daisy-ring]

When I signed in on my lap top I paged down under my account and it was a button called broadband sheild.    Mine had been recently put in and had a box tocked 15 ( for teens) so i ticked the 18 box instead. As I'm newish to Sky I assume this was the way technician set it up.

[borris]

I don't see why Broadband shield would randomly stop all my wiff devices from working, including a nest themmosat, but allow wired devices. Either way, mine is disabled so I don't think this is relevant.

[Daisy-ring]

@borris I'm not a techie so sorry cant help.
I was just passing on it had worked for me, at least with some of the apps on my phone.

Good luck in finding a solution