WiFi keeps dropping out and slow speeds else in the house

[PeteWint]

Recently had Sky Fibre Broadband fitted. WiFi keeps dropping out so I lose connection to my work servers and also zoom freezes!! Also the dining room and upstairs is currently showing 13Mbps which is not good. Have it logged with Sky, but trying to get to talk to a human is proving very frustrating!!!!

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PeteWint]

I spoke to someone on the tech team last Wednesday but only had text back saying I would have an update within 48hrs then one to say it would be 72hrs. Then a further one saying by the 17th January. No phone call yet, but I have lost count how many times the WiFi has dropped out today and I have had to cancel my zoom meetings. This is so disappointing 

[PeteWint]

It is now Sunday 19th January. my WiFi keeps dropping out. i lose connection so my work servwrs are dropping off and I cant zoom!! I got a text yesterday saying my connection is now good and my problem is fixed! It is not!!! Can someone please help as I just can't get through to speak to anyone as the automated service doesn't give me options to talk to anyone. It's so infuriating 

[stonebirch]

i'm having this issue as well not being able to talk to someone real is really infuriating and i just want my wifi to be solid like i was promised 

[jaynebell42]

I'm having the same problem with Teams calls upstairs freezing and missing vital information on calls and training videos buffering. I only live in a 3 bed semi new build so the walls are like paper so can't understand why the wifi is so flaky.  Please can someone help as its so frustrating!