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Discussion topic: WiFi keeps dropping out and has done for months it keeps telling me on my smart tv to restart router

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This message was authored by KMegilley2308 This message was authored by: KMegilley2308

WiFi keeps dropping out and has done for months it keeps telling me on my smart tv to restart router

The wifi keeps dropping out and has done for months it keeps telling me on my smart tv to restart the router @Sky 

 

I have tested my connection numerous times, the WiFi hub is positioned right next to the tv so it is not a distant issue. We have the sky super fast package which guarantees speeds over 60, clearly this is not happening as our speed drops to 0MB when we lose the connection 

 

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi keeps dropping out and has done for months it keeps telling me on my smart tv to restart ro

Posted by a Superuser, not a Sky employee. Find out more

@KMegilley2308 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
KMegilley2308
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This message was authored by KMegilley2308 This message was authored by: KMegilley2308

Re: WiFi keeps dropping out and has done for months it keeps telling me on my smart tv to restart ro

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This message was authored by Carol89 This message was authored by: Carol89

Re: WiFi keeps dropping out and has done for months it keeps telling me on my smart tv to restart ro

Mine too @KMegilley2308 . I phoned Sky and solution was to pay for broadband booster. Don't think so, will be cancelling and going to another provider

This message was authored by Tmo2 This message was authored by: Tmo2

Re: WiFi keeps dropping out and has done for months it keeps telling me on my smart tv to restart ro

I have exactly the same thing

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