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Discussion topic: WiFi keeps dropping. Need internet for work. Missing an important meeting.

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This message was authored by: KylieS18

WiFi keeps dropping. Need internet for work. Missing an important meeting.

Hello, my computer is connected via the WiFi and every few weeks it just drops for no reason. This is becoming such an issues as my husband works from home and heavily relies on the internet to do his job. We've reset router, waited 15 mins and turned back on. It says connected and then go to do work it drops out again. Any ideas?
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This message was authored by: jamesn123

Re: WiFi keeps dropping. Need internet for work. Missing an important meeting.

Posted by a Superuser, not a Sky employee. Find out more

@KylieS18 

How long does it drop out for?

A quick drop every few weeks would not be considered a fault, infact its almost guaranteed to happen with WiFi. If you need a critically stable connection you should be using ethernet.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: KylieS18

Re: WiFi keeps dropping. Need internet for work. Missing an important meeting.

My husband uses two systems. One of which uses the ethernet and the other WiFi,  it's only been off for 15 mins ISH.. but this may only last a few hours and drops again. 

 

Thanks for your help 

This message was authored by: jamesn123

Re: WiFi keeps dropping. Need internet for work. Missing an important meeting.

Posted by a Superuser, not a Sky employee. Find out more

Hi @KylieS18 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by: _Thejenstheone

Re: WiFi keeps dropping. Need internet for work. Missing an important meeting.

Yes my friend Internet been popping off every 2 days for 3 weeks 4 times a day, probably 15 min most very frustrating just upgraded so hope fully it won't do it then.

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