0

Discussion topic: WiFi keeps disconnecting and reconnecting while in work, downstream and upstream are 0.

Reply
This message was authored by jgp1960 This message was authored by: jgp1960

WiFi keeps disconnecting and reconnecting while in work, downstream and upstream are 0.

Any help appreciated it's very disruptive.image.jpg

 

 

Moderator note: Removed personal/identifiable details

Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: WiFi keeps disconnecting and reconnecting while in work, downstream and upstream are 0.

Posted by a Superuser, not a Sky employee. Find out more

@jgp1960 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

As far as the image shows that it is connected but zero speed.  This is indicative of a full fibre connection where the ont modem doesn't pass the speed to the router

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion