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Discussion topic: WiFi keeps disconnecting and hub box feels hot

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This message was authored by: Kateellis

WiFi keeps disconnecting and hub box feels hot

WiFi keeps disconnecting and hub box feels hot to touch

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This message was authored by: Chrisee

Re: WiFi keeps disconnecting and hub box feels hot

Posted by a Superuser, not a Sky employee. Find out more

@Kateellis which hub do you have? (See https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have)

 

Check the hub is not in the sun and has plenty of room around it like any electronics they normally generate heat but should never be too hot to touch. If your's is call Sky to get it replaced.

 

The upright design have a power supply in the plug should therefore only get warm. The older flat style are designed to run hot but are being withdrawn becausectheyvwont meet new regulations coming in next year so Sky will swap them if you call them.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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