WiFi isn’t working can’t use the WiFi on my phone. the sky app says everything is fine

[Abbi10898]

My WiFi isn't working I can't watch any of my apps on the tv or use the WiFi on my phone using mobile data. Used the sky app several times and it's saying everything is fine. This happens regularly and I can't understand what I'm suppose to do? 

[Tom-W19]

Hi @Abbi10898 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Harry20fisher]

@Tom-W19  I am also having this problem, got a new router a couple days ago, tests say all is good, but thw wifi doesnt work on anything

[Harry20fisher]

@Mr+Flibbles+86  
i am also having this probelm. 
got a new router, everything is really slow or doesnt work at all. Ive tested on the mysky app and its says all is good, and is getting decents speeds. What can i do?

[Chrisee]

@Harry20fisher can you post your Sky hubs stats as explained here Find your Sky Broadband router statistics