WiFi is slow and lagging upstairs

[Lisa+and+ken]

I have just upgraded to sky max WiFi so that daughter can game however still the same issues. What can I do? Please 

[Tom-W19]

Hi @Lisa+and+ken 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19 · Accepted solution]

Hi @Lisa+and+ken 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Lisa+and+ken]

Hi I was waiting for reply

[bigbear99]

Wish i'd never changed to Wifi MAX, 2 eng visits and speed now down to 1.6mb, poor service from Sky, this has been ongoing for 3 weeks.

[Lisa+and+ken]

Really..it's worse than what I had!

[Gretc001]

My speed is always dropping have to use broadband speed checker frequently to restore a half decent signal.

[Lisa+and+ken]

Sky eventually got to the root of the problem and now working fine.

[ClareH4]

How did you resolve the issue? Thank you in advance 

[Lisa+and+ken]

There was an issue with the router

[Gazza35]

Hi my sky is terrible