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Discussion topic: WiFi drops in early morning hours

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Avatar for Matt4Lisa
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This message was authored by: Matt4Lisa

Message posted on ‎15 May 2025 02:20 AM

WiFi drops in early morning hours

Every night whilst most in the house are asleep or off devices the WiFi drops at around 1-2am for about an hour and completely turns off and comes on again intermittently 

any help?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎15 May 2025 05:04 AM

Re: WiFi drops in early morning hours

Posted by a Superuser, not a Sky employee. Find out more

@Matt4Lisa 

It wouldn't explain it being every night but if it's been for a couple of nights it could be essential overnight maintenance taking place which is carried out then (any time between midnight and 0700) to minimise disruption as most customers are asleep.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Chrisee

Message posted on ‎15 May 2025 07:33 AM

Re: WiFi drops in early morning hours

Posted by a Superuser, not a Sky employee. Find out more

@Matt4Lisa if you have Sky Q tv boxes make sure they are not set to eco standby mode as that turns off their wifi hotspots for a few hours each night. The other settings of none or active keep the wifi on.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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