WiFi dropping every 10 minutes

[Walshey98]

Our WiFi has been dropping out every ten minutes for the past 2 days - I've reset it and still get the same issue but the app seems to think it's fine. Anyone else having the same problem!

[miss_jjb]

I'm having the same issue for the past 2-3 days. I'm based in London and this is severely affecting WFH.

The app says everything is fine..

[Highlinder]

@Walshey98  & @miss_jjb  Do you have a white or black router?

[Walshey98]

@Highlinder I've got a black router - only recently got around a month ago

[Highlinder]

@Walshey98 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[miss_jjb]

Hi,

Please see router stats below. I have a black router.

I have had this issue few months ago as well, in April, and they replaced the router and filters, etc. in my home. See post https://helpforum.sky.com/t5/Broadband/WiFi-dropping-several-times-a-day/m-p/4606571#M386088 

[Highlinder]

@miss_jjb  When  they came out the last time did they look to see if it was an external issue that was causing your  issue. Can see that your connection just came back on as you posted your router stats.

Can see the router has been up for 70 days straight. if this is happen multiple times a day you would be better getting back on to Sky about the drops on your connection and this has nothing to do with Wi-Fi. This is your broadband connection.

[Bq1]

Mine has been doing that for almost a week now. Initially it was random times. Now it is always after 4.30pm. I rang them up last week and was just told to upgrade. So I'm not committed to an upgrade but the issue persists. It is so frustrating since I cannot work.

[jammyb123]

Im having a similar issue. Connection keeps dropping out every few minutes. Tried restarting the router. Tried talking to the Sky AI chat bot thingie. Tried cables in different ports. The Internet was installed 3 days ago. I have a white router. I don't know how to find router states so if that's important can someone explain how. 

Thanks.

[Highlinder]

@jammyb123  There is no router stats available on the white router.

@Bq1black or white router from Sky.

[Bq1]

@Highlinder it's black

[Highlinder]

@Bq1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[jammyb123]

The issue is the same with devices that are wired in.

Does anyone have any advice on what to do next?

All of the status and connection checker things say there are no issues and my connection is fine .... when i can connect to them for long enough to finish their checks.

Is there an email address or phone number for this sort of issue?

[Highlinder]

@jammyb123  If you are running the tests only when your Wi-Fi is up, it does not need to be as these can be done while on mobile data.

[Ellamay]

Wales mines been like it the past wk even upgraded to sky max and got even worse had 2 engineers out today and yesterday changed a few things tested it and all fine. Within a few hours it's playing up again. Bots can't even play on their xbox they have asd don't sleep well and this helps them. Instead now they losing their head cause they can't play anything. Even my sky mobile is utter crap. I.ve no bars , they know we need new wires into thr home has the ones have rusted but they keep pitting connectors on them to help instead , its not working. Not even sure what I.m paying for anymore.