WiFi dropped out 2 days

[Sandi247]

My WiFi has been non existent for 2 days now. Rebooted and done everything still nothing.  

[caesarome]

@Sandi247 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Sandi247]

Thank you. Yea done all checks and still nothing. So annoying 

[Tomb130]

I have a similar issue. Keeps dropping out for up to an hour or so and then comes back on. I've done all the checks listed above and tried rebooting but it's still dropping out randomly. 

when it goes off it flashes green on the router. The ONTs PON light flashes but won't connect again for an age or until I power off the ONT/ boot it back up. 

[jamesn123]

Hi @Sandi247 

Is the connection actually down? What lights are showing on the hub?

[jamesn123]

Hi @Tomb130 

Have you tried running the line test in the My Sky app?

[Tomb130]

Hello. Yes, it says that both the broadband and WiFi are looking good. 

[JimM1]

@Tomb130 If you ONT is flashing then you have a problem!

[Tomb130]

Thought so 🤦🏻‍♂️ would that be a sky problem or an open reach problem?

[JimM1]

@Tomb130 More so an OR exchange problem, so next time ONT reset only and see if it goes to solid green.

Not sure which ONT you have so covered a few basic ones