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Discussion topic: WiFi down. However everything green on Reuter. What do I do?

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This message was authored by: 13londonlads

Message posted on ‎08 Jun 2025 05:50 PM

WiFi down. However everything green on Reuter. What do I do?

WiFi down but all green on Sky Reuter. Tried everything but nothing seems to work.

 

any tips!

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎08 Jun 2025 06:06 PM

Re: WiFi down. However everything green on Reuter. What do I do?

@13londonlads Do you see the device name when connected, if a mobile try a disconnect from the wireless wi-fi and then see if you can re-connect the same device?

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This message was authored by: Chrisee

Message posted on ‎09 Jun 2025 07:27 AM

Re: WiFi down. However everything green on Reuter. What do I do?

Posted by a Superuser, not a Sky employee. Find out more

@13londonlads try powering down the hub for an hour which should clear a fault where the hub is connected but no data flows caused by an issue with the server at Sky's end.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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