WiFi connection error, when checking the service it says everything is fine but it's not

[Amy156]

My WiFi isn't connecting to phones and computers properly. Keeps saying 'connection error' but when I have ran the checks it says everything is fine. There's 3 lights on the router and I have tried to reset it but its the same thing and it's been like this for 3 days now. How can this be fixed because I'm paying for a service that isn't working

[Highlinder]

@Amy156 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Amy156]

Router Statistics

System Up Time: 00:48:51

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 633883 1610216 0 63504 2469949 00:45:19 LAN Up 277502 167320 1 954972 58362 00:48:51 WLAN (2.4 GHz) Up 826752 126256 0 2495058 57156 00:47:02 WLAN (5 GHz) Up 19345 5591 0 5069 0 00:47:01

---

Broadband Link Downstream Upstream Connection Speed 159771 kbps 30000 kbps Line Attenuation D1(37.7 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 13.8 dB 7.8 dB

[Highlinder]

@Amy156Did you re-start the router 48 minutes ago yourself? Are all of these devices you are having problems with connected via Wi-Fi?

[Amy156]

That's correct, we restarted the router and all the devices connected to it belong to ourselves 

[Amy156]

And yes there's issues with the phone, tablet and PC connected 

[Highlinder]

@Amy156  How is the PC connected? Do you have full coverage of Wi-Fi throughout the property?

[Amy156]

The PC is connected via an ethernet cable which has always been the case and we did receive it throughout the whole house apart from the last 3 days