WiFi connected but unable to access the internet

[Barbara571]

This morning we had a power cut and since power has been restored we have been unable to connect to the internet.

Our WiFi router shows 3 green lights and I am able to connect to it but when trying to load and web pages I see a message saying there is no internet access.

I have tried restarting the router, disconnecting the router for 30 minutes and plugging it back in, tried a DNS flush but these have not worked.

I live in Folkestone in the CT19 area, unsure if any other houses around me are effected. Internet access doesn't work on multiple devices including my mobile phone using WiFi, or my computer connected via Ethernet cable. I have also tried restarting the effected devices without any luck.

[Metis]

Hello @Barbara571

What type of Internet connection do you have, and which sky hub do have? 

[Barbara571]

This has started to work again after leaving the router unplugged for around an hour.