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Discussion topic: WiFi coming up no internet at least once an hour.

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This message was authored by: Lily40

WiFi coming up no internet at least once an hour.

Router still working and turned on, tried resetting router. Just randomly drops off and says no internet on all devices. We get a help message from sky appear. When working WiFi speed is working. 

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This message was authored by: caesarome

Re: WiFi coming up no internet at least once an hour.

Posted by a Superuser, not a Sky employee. Find out more

@Lily40 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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