Discussion topic: WiFi around house has all of a sudden dropped
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Message posted on 23 Feb 2025 11:18 AM
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WiFi around house has all of a sudden dropped
We pay for the super fast broadband 500MB, we have sky glass, various iPhones and tablets connected. For some reason all of our other small devices like smart plugs, blink, WiFi lights have stopped working through no connection. We had the same amount of things running from this broadband since August 24' but last night they just decided not to work. We pay a substantial amount for this broadband and are not happy with having to pay for extra booster etc. is there a problem that will be resolved or do I need to escalate this?
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Message posted on 24 Feb 2025 08:36 AM
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Re: WiFi around house has all of a sudden dropped
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 26 Feb 2025 08:58 AM
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Re: WiFi around house has all of a sudden dropped
Hi there
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
Tom
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