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Discussion topic: WiFi and sky tv is down

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Avatar for Harvey123-
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This message was authored by: Harvey123-

Message posted on ‎15 Jun 2025 06:02 AM

WiFi and sky tv is down

My WiFi is notworking nor sky TV due no internet connection. I have rebooted

the router and Sky Q but it made no difference.  Don't know what else to do.

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎15 Jun 2025 06:17 AM

Re: WiFi and sky tv is down

Posted by a Superuser, not a Sky employee. Find out more

Firstly, see what it shows from the following;

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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