WiFi ain’t working

[Amy232]

I'm away and I really need WiFi on please and I need to check my cat if she's ok on cctv thank you 

[Daniel0210]

@Amy232 
This is a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[TimmyBGood]

@Amy232 

Also note that not being present at the address makes the basic troubleshooting and diagnostics which Sky will insist on going through extremely problematic.

[Amy232]

Thanks. I think hub is not connected 

[TimmyBGood]

@Amy232 

Which kind of illustrates my point, really.  You could try triggering the 'Check my connection' option remotely: that might result in a fault investigation from Monday onwards.