WiFi Ona and off no internet

[Elldan63]

My internet has been on and off for 3 days. 

open reach vans seem to be in my local area on a regular basis over these three days. However when I go to the tester it says nothing is wrong. But I have no internet. 

can someone help? 

[jamesn123]

Hi @Elldan63 

Is it dropping for short periods of staying down? Do the lights on your hub change?

[Elldan63]

Hi,

it's Intermitant. Went off yesterday around 10:00 and back on in the evening. They today wake up at 06:00 and the internet light is off. It flashes orange every 30 seconds then goes off again. I've read on some forums that this means it's looking for a signal? 

thanks 

[jamesn123]

@Elldan63 

No so much looking for a signal, more trying to connect to your local cabinet/exchange. If the line test in the My Sky app/wesbite isnt picking anything up I would call Sky.

[Elldan63]

Thanks for your help,

I can't seem to find a number for them that gets me through to a person.

do you have one? 

thanks 

[Chrisee]

@Elldan63 all Sky numbers connect you to the same IVR system which can conect you to an agent if you are patient and dont accept the option of a text etc.