This discussion topic has been answered Discussion topic: WiFi Max: Settings have disappeared from the My Sky App - 6/6/24
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Message posted on
06 Jun 2024
07:13 AM
- last edited:
06 Jun 2024
08:58 AM
by
KevNewMedia
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Wifi parental control settings has vanished off my app this morning - any ideas how to get it back please?
Moderator note: subject of thread updated to better reflect the conversation
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Message posted on 06 Jun 2024 10:39 AM
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@KevNewMedia all back working properly.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 06 Jun 2024 07:36 AM
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Re: Wifi parental controls missing on app
@Stacey441 try loging out and closing the app then try again if the controls dont come back hive Sky a call.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 06 Jun 2024 07:49 AM
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Connected device list vanished from app
Message posted on 06 Jun 2024 08:13 AM
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Re: Connected device list vanished from app
@AnnaWS looks like Sky have an issue as other people are reporting similar issues and my own app is misbehaving. I have posted in a closed forum alerting our Sky contacts hopefully they will sort the problem quickly.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 06 Jun 2024 08:19 AM
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Re: Wifi parental controls missing on app
Thank you, I did try that but it didn't work. I will have to call sky later if I get a chance.
Message posted on 06 Jun 2024 08:22 AM
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Re: Wifi parental controls missing on app
@Stacey441 since posting I have seen other posts reporting the same and my own app is not showing any WifiMax settings so it looks like Sky have a problem. I have alreted the forum manager so he can find out what is wrong.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 06 Jun 2024 08:42 AM
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Re: Wifi parental controls missing on app
Came here looking for answers to this exact issue, glad I'm not alone!
Message posted on 06 Jun 2024 10:12 AM - last edited: 06 Jun 2024 10:18 AM
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Re: WiFi Max: Settings have disappeared from the My Sky App - 6/6/24
Hi Everyone
Thank you for bringing this to our attention and thanks for tagging me @Chrisee
Our support teams advise this issue should now be resolved. Can I ask you to try and log out of the app and back in, and let me know how you get on?
Kev
Community Manager
Message posted on 06 Jun 2024 10:39 AM
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@KevNewMedia all back working properly.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 06 Jun 2024 10:53 AM
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Re: WiFi Max: Settings have disappeared from the My Sky App - 6/6/24
Grand, thanks for confirming @Chrisee
Kev
Community Manager
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