WiFi Issues - but the checker say everything is fine but clearly it isnt

[JasonJ155]

My WiFi has dropped - I have an amber light 2 amber lights on the box - I have done the checker it says everything is fine but it clearly isn't - I have unplugged and reset x2 - 

[Angela6161]

Ours is doing the exact same...there must be an outtage that Sky website isn't recognising.

[Daniel0210]

@JasonJ155 @Angela6161 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

[JasonJ155]

There always seems to be issues with Sky - and the only advice they give is to reset - it doesn't seem fit to be a internet provider 

[Angela6161]

I agree! Round of applause for an ISP that must be one of the most expensive of them all.

[_Missbrown-]

Mines doing same dropped and saying no faults all looking good

[carmen33]

My wifi is also down.. 1 amber light and 2 green lights but no wifi light