WiFi Connects with No Internet

[soccerjunkie]

Hi

i upgraded to Skys Broadband Ultrafast 1 and had the need to hard reset the router this morning

since then I can connect to my WiFi but there is an underlying message 'no internet'

it does not stop me accessing web pages, it does however stop me from logging into my works VPN

i am using a Chromebook 

having had around 5 tedious calls with the support team I am no further forward

i checked the connections on my sons Chromebook and he has the same but on the other laptops (MS and Apple) this message is not there

unfortunatley I cannot acces work from any of these as they are not approved

all settings in the router are now standard and I have done the reset, switch off and on etc etc many times today

has anyone seen this issue before, if so was it resolved and how

does anyone know if there is possibly a conflict between chromebooks and sky router

only had the ultrafast for around a month and had performed issues which do not seem to be part of the issue, speeds near the router are 150mbs

on the verge of binning sky and going elsewhere

any help is greatly appreciated 

[Chrisee]

@soccerjunkie when you reset the Sky hub it will have returned its settings to the defaults so any settings you have changed will have been lost. If your work vpn required any of the hub's firewall ports to be opened and forwarded to the PC you will have to redo them. This isnt normally required but without knowing the exact VPN system being used it is difficult yo advise.

Sky support are not normally able to support customers apps and in this case I would talk to your employer's IT support first. 

[soccerjunkie]

Thanks for responding

unfortunately there were no setting changes in the router to access my work, it was just standard setup

the issue manifests itself by not letting me access my work but is not specific to that

as I noted when connected to the wifi there is a message saying 'no internet' this has never been there before

the message is now there irrespective of me attempting to login to work

any other thoughts appreciated 

thanks

[JimM1]

@soccerjunkie If this is only on the Chrome book devices, is there a way to forget the connection settings and then redo them, unfortunatly i have no experience of these devices, and as you say all others are ok.

Was there a chrome book software update or something like this that has caused the issue?

Try to find if way to forget or delete wifi on chrome book, or if it has an ethernet port try connecting direct to hub with cable.

[amydyson]

I have just had my basic fibre hub from Sky upgraded to a full fibre hub and also use a Chromebook. I now get the same message as the original poster, i.e. I can connect to internet via wi-fi but also get the warning message saying 'no internet'. No settings have been changed on the hub.

On investigating further on the Chromebook I ran the connectivity diagnostics under 'Settings' and got a warning message in regard to the wi-fi that the chromebook is under the impression that the hub is running a 'Captive Portal' which the Chromebook appears to think may need logging in to.

It is noticeable that on first opening a browser (I use both Chrome and Opera on my chromebook) the home page takes 20 to 30 secs to appear with the window just showing 'Loading'. Once that homepage appears other tabs load quickly as normal. That may be the Chromebook doing its 'login' to the invisible 'captive portal'?

Other Microsoft Windows laptops in the house have not got a similar problem and both the TV and the house alarm connect successfully to the new hub. Various smartphones also have no problems, it is merely my Chromebook.

I wonder if this problem has now been solved. I have also phoned Sky who could not fix the problem and have, with help, connected to the hub to see if any settings on it could be altered to remedy the problem but nothing appears relevant on the hub either.

Help!