Wi fi signal is weak

[SarahLS]

Hi,

My internet with you isn't as good as I had before and I only have 150 with virgin. It keep freezing, even just watching something. Playing a game is so annoying, it keeps kicking us out as the signal dips. It's no better right next to the router either. I've done the checks and it says it all ok but it isn't. I paid for the better router too so shouldn't be doing this. There is only two of us here. Please help, my daughter can't even play Roblox and I can't watch whatnot lol

thanks, Sarah 

[TimmyBGood]

@SarahLS 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.