Wi fi and tv cancel

[Mark9178]

Hi there , 

we have been a sky customer for over a year now and I believe sky tv ends in may but my wi fi is due to cancel soon , I'm sorry but I've been paying for " talk " and we don't have a landline nor use one ? So why am I paying and have been paying for over a year and also I can't justify the payment for the tv and WiFi as the wi fi is too expensive and we don't use any sky channels so this will not be renewing at the time of renewal we don't want to lose the sky wi fi but if the price is the same or not half the price we will cancel sky wi fi aswell ... 

[TimmyBGood]

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@Mark9178 wrote:

I'm sorry but I've been paying for " talk " and we don't have a landline nor use one ? So why am I paying and have been paying for over a year

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Sky 'Pay as you Talk' is the default voice call service bundled with Sky Broadband, and has no cost if outbound calls are not made: there are then three optional 'inclusive' call bundles which a subscriber can request.

https://www.sky.com/help/articles/download-sky-talk-user-guides 

The 'line rental' element of the subscription pays for the data circuit over which broadband is delivered, and cannot be cancelled.

[Daniel0210]

@Mark9178 

Regarding your TV, you have to physically cancel it. It's only discounts running out in May.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

Return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.