Wi-Fi speed inconsistent, especially in upper level of house.

[LisaA25]

We recently signed up for Sky broadband, and it was installed in the 10th. The service is intermittent, particularly in the upper levels of the house. Our previous service provider, BT, provided us with booster hubs for the 2 upper floors, and this did the trick. I did mention this when I signed up for the service but nothing was sent to us when the equipment was delivered. Please help with this issue as my husband works from home (online), and this is causing a problem. 

[123ronabc]

Mine is exactly the same I've been on to sky about this and they have said the speed is ok and will monitor it

[TimmyBGood]

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@LisaA25 wrote:

Our previous service provider, BT, provided us with booster hubs for the 2 upper floors, and this did the trick. I did mention this when I signed up for the service but nothing was sent to us when the equipment was delivered. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.