Wi-Fi slow

[Roy1982]

Since upgrading my TV package to UHD my Wi-Fi is terrible. It's fine for the use of the TV bit if I try to use my phone at home I have to turn my phone to 4g or nothing will load. For example I've just had to turn it off now to fill this form out!

[Highlinder]

@Roy1982 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Roy1982 · Accepted solution]

Summary Status

We configure your Sky Hub with all the settings to enable it to work straight away. Advanced users will find links below to common settings you may wish to change.

For more settings select the menu options at the top of this page.

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Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYZHXSS

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

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Devices connected to your home network

Device Name MAC Address UNKNOWN 0a:fd:ba:09:ef:ee UNKNOWN 32:95:01:1f:fe:ea UNKNOWN 46:13:c6:ab:44:1d XBOXONE c0:33:5e:39:7b:b0 SKY+HD b0:3e:51:c3:e4:42 SKY+HD d4:da:cd:0b:77:71 XboxOne 4c:0b:be:71:06:1a UNKNOWN 1c:fe:2b:fe:0d:34

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Refresh

[Highlinder]

@Roy1982  That is not what we are looking for. You have to follow all of the steps to the end. You should see something similar to what is shown at the top of the link posted.

[Roy1982]

It won't let me log in, just keeps coming up with the same thing, "your password will be sent encrypted" then nothing happens. 

[cookiemonsteruk]

@Roy1982 

Its ok to procede. You are logging on from inside your own network

[Roy1982]

It will not let me past this point. 

[Roy1982]

Manged to get on in the end. @Highlinder  @cookiemonsteruk does this anything to you guys?