Wi Fi signal and status...not connected ans no internet connection.

[BB38]

Settings show...status not connected.

Network connection x

no Internet connection.

connection to router x

connection to Internet x

router all 3 lights green.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147