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Discussion topic: Wi-Fi says voice on the box

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Avatar for Lydia331
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This message was authored by: Lydia331

Message posted on ‎25 Nov 2024 04:39 PM

Wi-Fi says voice on the box

Wi-Fi says voice in red on my box and the internet won't work why?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎25 Nov 2024 11:13 PM

Re: Wi-Fi says voice on the box

Posted by a Superuser, not a Sky employee. Find out more

@Lydia331 

 

If the external internet connection has failed then Sky Talk Internet Calls won't work either, and the Voice light goes red.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎26 Nov 2024 07:05 AM

Re: Wi-Fi says voice on the box

Posted by a Superuser, not a Sky employee. Find out more

@Lydia331 there is a fault where an issue with Sky's servers causes the voice service light to show amber (see https://www.sky.com/help/articles/hub-lights-explained-start) powering down your hub for an hour usally clears this as it changes the node on the server giving the fault. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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